Il mio ordine - Faq

After payment, you will receive a confirmation email at the address provided at checkout. If you don't see it, check the Spam/Promotions folder as well. If the email doesn't arrive within a few minutes, contact us from the Contact page.

If the order has not yet been prepared for shipping, we can try to modify or cancel it. Contact us immediately from the Contact page, providing your order number and request. Orders placed after 1:00 PM are shipped the next business day, so we recommend contacting us promptly.

• Preparation: orders placed after 1:00 PM are shipped on the next business day.
• Delivery: typically within 2 business days; up to 5 days for islands or difficult postal codes.

Source: Shipping and Delivery Times.

In Italy, shipping costs €4.90. It is free for orders of ≥ €65. See the Shipping page for details.

When the courier takes charge of the order, you will receive an email with the tracking link. From there, you can follow every update on the delivery.

Yes, if the package has not yet been handed over to the courier. Contact us as soon as possible with the new address. If the package is already in transit, we will try to request a redelivery or hold when possible.

We accept Credit/prepaid cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Satispay, payment in 3 interest-free installments with Scalapay or Klarna, and bank transfer. All transactions are protected by encryption. See Secure Payments.

Check your card details, available credit, or try an alternative method (e.g., PayPal, Satispay). If the issue persists, contact us with a screenshot of the error (without showing full card numbers) or try with Scalapay/Klarna.

Enter the code in the designated “Discount Code” field at checkout and confirm. Codes are not cumulative unless otherwise stated and may have expiration dates or minimum spending thresholds.

You can return products within 14 days of receipt. Return shipping costs are the customer's responsibility; we will refund the amount of the item if it is intact and not tampered with. Return address:

For returns from abroad, contact us before shipping for customs procedures. See Exchanges and Returns for the complete procedure.

Contact us immediately from the Contact page with your order number and photos of the package/product. We will evaluate the quickest solution (replacement, integration, or refund) according to the Terms of Sale.

Yes. Enter the billing information at checkout. If you have already completed the order, contact us promptly with the complete details (company name, VAT number, PEC/SDI) for the electronic invoice.

You can find email, WhatsApp, and hours on the Contact page. We respond within 24 hours on business days.