Il mio ordine - Faq

After payment, you will receive a confirmation email at the address provided at checkout. If you don’t see it, also check your Spam/Promotions folder. If the email doesn’t arrive within a few minutes, contact us via the Contact page.

If the order has not yet been prepared for shipping, we can try to modify or cancel it. Contact us immediately via the Contact page with your order number and request. Orders placed after 1:00 PM are shipped the next business day, so we recommend contacting us promptly.

• Preparation: orders placed after 1:00 PM are shipped the next business day.
• Delivery: typically within 2 business days; up to 5 days for islands or remote ZIP codes.

Source: Shipping and Delivery Times.

In Italy, shipping costs €4.90. It is free for orders of €65 or more. See the Shipping page for details.

When the courier picks up the order, you will receive an email with the tracking link. From there, you can follow every delivery update.

Yes, if the package has not yet been handed to the courier. Contact us as soon as possible with the new address. If the package is already in transit, we will try to request redelivery or hold at the depot when possible.

We accept credit/prepaid cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Satispay, 3-installment payments without interest via Scalapay or Klarna, and bank transfer. All transactions are encrypted. See Secure Payments.

Check your card details, available balance, or try an alternative method (e.g., PayPal, Satispay). If the issue persists, contact us with a screenshot of the error (without showing full card numbers) or try Scalapay/Klarna.

Enter the code in the “Discount Code” field at checkout and confirm. Codes are not cumulative unless specified and may have expiration dates or minimum order thresholds.

You can return products within 14 days of receipt. Return shipping costs are borne by the customer; we refund the item if it is intact and undamaged. Return address:

For international returns, contact us before shipping for customs procedures. See Exchanges and Returns for the full procedure.

Contact us immediately via the Contact page with your order number and photos of the package/product. We will assess the fastest solution (replacement, addition, or refund) according to the Terms of Sale.

Yes. Enter your billing information at checkout. If the order is already completed, contact us promptly with full details (company name, VAT number, PEC/SDI) for the electronic invoice.

You can find email, WhatsApp, and hours on the Contact page. We respond within 24 hours on business days.